Policy · Updated 23 June 2026
Privacy Policy
In short
We collect only the personal information we need to sell, repair, and support — and we don't sell it. We share it only with services that help us deliver, like couriers and payment providers, and you can access, correct, or complain about your information at any time.
Overview
HBT Computers & Phones is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, and how we manage it.
What we collect
We collect personal information that is reasonably necessary to provide our products and services, which may include:
- Name, contact details, and delivery address
- Order, quote, repair, and service history
- Device details and information relevant to a repair or service
- Payment information (processed securely by our payment providers)
- Website usage data such as cookies and basic analytics
How we use it
We use your information to:
- Process orders, quotes, repairs, and services
- Communicate with you about your order or enquiry
- Arrange delivery and handle warranty or return matters
- Meet our legal, tax, and record-keeping obligations
- Improve our products, services, and website
Disclosure
We do not sell your personal information. We may share it with third parties only as needed to provide our services — for example couriers for delivery, payment providers, manufacturers for warranty claims, and IT or business service providers — and where required or authorised by law.
Data security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. We retain information only for as long as needed for the purposes above or as required by law, after which it is securely destroyed or de-identified.
Cookies & website
Our website may use cookies and similar technologies for basic functionality and analytics. You can manage cookies through your browser settings; disabling them may affect some site features.
Access, correction & complaints
You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate. If you have a privacy concern, contact us and we will respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
To make a request or raise a concern, email [email protected] or call (08) 9592 5601.