Delivery Information · Updated 23 June 2026
Shipping
In short
We dispatch in-stock orders fast — usually within 1–2 hours — and ship Australia-wide with trusted couriers. Expect roughly 1–3 business days to Perth Metro and up to 5–14 to remote areas. Custom PCs and special orders may take longer; we'll confirm timeframes before dispatch.
Order Processing
- Orders are typically processed within 1–2 hours
- Orders placed on closed days or public holidays are processed on the next business day
- Custom-built PCs, special orders, and items requiring testing may require additional processing time
- You will receive tracking information once your order has been dispatched
Delivery Timeframes
Estimated delivery times after dispatch:
| Destination | Estimated delivery |
|---|---|
| Perth Metro | 1–3 business days |
| Regional Western Australia | 2–7 business days |
| Interstate Metro Areas | 3–7 business days |
| Remote & Rural Locations | 5–14 business days |
Delivery timeframes are estimates only and may vary due to courier demand, weather events, public holidays, or factors outside our control.
Couriers We Use
To ensure reliable delivery, we ship using a range of trusted courier services, including:
- Australia Post
- StarTrack
- Aramex
- CouriersPlease
- Direct Freight Services
- Other reputable courier partners as required
The courier selected will depend on the size, weight, value, and destination of your order.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery location
- Package size and weight
- Courier service selected
- Special handling requirements
Where available, multiple shipping options may be offered during checkout.
Tracking Your Order
Once your order has been dispatched, tracking details will be sent via email. Tracking information may take up to 24 hours to become active within the courier's system.
Delivery & Safe Drop
Where available, courier drivers may choose to leave a parcel in a safe location at the delivery address if they deem it appropriate to do so. This decision is made at the driver's discretion and may vary depending on the courier's policies, the delivery location, weather conditions, and the nature of the item being delivered.
If a safe location is not available, the courier may leave a calling card, redirect the parcel to a collection point, or attempt re-delivery in accordance with their standard procedures. For high-value items, a signature may be required upon delivery.
Delays & Delivery Issues
While we strive to meet all estimated delivery timeframes, delays can occasionally occur. If your parcel has not arrived within the expected timeframe, please contact our team and we will assist in tracking and resolving the issue with the courier.
Custom PCs & Special Orders
Custom-built computers, special-order products, and made-to-order items may require additional assembly, testing, or supplier lead times before dispatch. Estimated build and delivery timeframes will be communicated prior to shipment.
To help protect sensitive components during transit, certain parts may be shipped separately from the main system. This is particularly common for large graphics cards, heavy CPU coolers, tempered glass panels, and other components that may be at risk of damage if installed during shipping. Any separately shipped items will include installation instructions where required, and tracking information will be provided for all shipments.
Damaged or Missing Deliveries
If your order arrives damaged or appears incomplete:
- Contact us within 48 hours of delivery
- Retain all packaging materials where possible
- Provide photographs of any damage to assist with claims
Our team will work with you and the courier to resolve the issue as quickly as possible.
Questions about shipping?
Contact our team and we'll be happy to provide an estimated delivery timeframe for your location before you place your order.